Clear terms.
Before we begin.
These terms describe our current launch plans. We confirm your registered devices, service scope, staffed hours, response target and total price in writing before activation. Existing customers keep their agreed terms unless a change is accepted.
1. Monthly plans
Small team is ₹999 per month for up to 10 registered computers and 2 routine support requests. Business is ₹2,499 for up to 30 computers and 6 requests. Larger team is ₹4,999 for up to 50 computers and 12 requests. Applicable taxes are confirmed in the written quote. Billing is monthly, with a service review after 90 days and no annual commitment.
2. What one request covers
One routine issue on one registered computer, or one agreed routine check on one computer, handled remotely with your permission. Routine support includes basic Windows settings, printer connections, email setup and troubleshooting of existing licensed software. We agree the scope before starting. Follow-up on the same unresolved issue stays on the original ticket. A recurrence of that issue within seven days of closure is rechecked without using another request.
A troubleshooting assessment counts as a request even if the fault needs a separately quoted repair. Remote resolution is not guaranteed. For issues affecting several computers, we confirm how requests will be counted before proceeding. Allowances are shared across the organisation and expire at the end of each billing month; they do not roll over or convert to cash.
3. Work priced separately
Hardware repair labour, parts, workshop diagnosis, collection and return, onsite visits, additional requests, data recovery, backup projects, server administration, network installations and specialist application work need a separate quote. We do not start additional paid work without your approval. A plan is not a full-time onsite technician or a 24/7 emergency service.
4. Device collection and repairs
We agree the service area, collection charges and arrangements before booking. Device condition, serial number and accessories are recorded at handover. Any diagnostic fee is explained beforehand and may remain payable if you decline the repair. Repair completion estimates depend on diagnosis, parts and your approval; we inform you of changes.
The quote identifies replacement parts as new, refurbished or compatible where applicable. Parts warranty and workmanship cover are stated in writing before repair. New faults and subsequent damage are assessed separately. These terms do not remove rights available under applicable law.
5. Access and your data
We ask for permission before remote access, a reset or reinstall. Keep a current backup before service and tell us about sensitive or critical data. Do not put passwords, payment-card details or confidential files in our website forms. Backup and data recovery are not included unless agreed separately. See our privacy information.
6. Payment and cancellation
The invoice or accepted quote gives payment dates and the full payable amount. Cancel a monthly plan through Receptionist before your next billing date to stop the next renewal. Already approved repairs are billed separately. Any prepaid period that Axifore cannot provide will be reviewed for an appropriate refund. We agree changes to pricing or scope before a future billing period; we do not apply them retrospectively.
7. Employee phone repairs
Business and Larger team clients can arrange employee phone repairs through the same contact. Each repair has its own quote and approval. Phone repairs are not included in computer support allowances, and no additional mobile subscription is required.
8. Referral rewards
A referrer can receive ₹200 per eligible completed, paid repair bill, including later repairs by the referred customer. The referrer must be recorded when the customer first contacts us. Each bill can be claimed only once; the customer and referrer details must match our records. Subscription fees and included support requests do not qualify. Unpaid, cancelled, fully refunded, duplicate or unverified bills are excluded.
Submit only bill details the customer has agreed to share. We review the claim and contact you within 24–48 hours. This is a review window, not a promise of payment within that period. After approval, we confirm payment details and a payout date directly. Earned rewards remain subject to the terms applying when earned.
9. Questions or complaints
Contact Receptionist with your ticket or bill number. Explain the issue and the outcome you are asking for so we can review it. Before accepting a paid service, check the written quote for the service provider’s billing identity and contact details.
Updated 29 September 2026.